Shipping and Returns

SHIPPING
Once your order is shipped, you will receive an email containing the tracking number for your package. All e-shop orders are shipped via DHL Express.

Here are our different delivery options:
BELGIUM: €25 (free shipping for orders over €1000)
EUROPE: €35 (free shipping for orders over €1000)
WORLDWIDE: €65 (free shipping for orders over €1000)

IMPORT TAXES AND DUTIES
Please note that import taxes and duties outside the European Union will be applied to the end customer. For further details, we recommend contacting the local customs and import duties office.

RETURN & REFUND
You have 15 days from receipt of your order to return your items for reimbursement or credit.

Any refund requests should be sent via email to contact@kloerafaelijewels.com.

To be eligible for return, your item must be in the same condition as when you received it, meaning it must not have been worn or used, and it must be labeled and in its original packaging. You will also need to provide the receipt or proof of purchase.

DAMAGES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and provide a remedy.

EXCHANGE OF ITEMS
We do not offer standard exchanges on our site.

REFUND PROCESSING TIME
You will receive an email notification once the refund has been processed. Please allow approximately 7 to 10 working days for the refund to be completed.